IBEDS Studio

 

 

Q Do you have any showrooms?

A No, our website is our only showroom. By shopping online with us you avoid hours of driving around from one showroom to another. This way will help you to shop online at your own pace without any sale person pressure or sale tactic. Do not having a showroom overhead unlike retail stores. Hence we can bring down the selling price and put all the saving to you.

 

Q Do you have catalogues?

A In an effort to keep our costs (and therefore our prices) as low as possible, we don’t print paper catalogues. Instead, we have an extensive selective selection of furniture on display here on our website. If you have any questions or need any help or advice please feel free to contact us. (By email only)

 

Q How does your prices compare to others?

A Our prices reflect a saving of between 10% - 30% off the manufacturer’s suggested   retail price. While list prices and discounts vary from time to time, we are confident that our prices among the most competitive anywhere in Singapore. If you see items cheaper elsewhere we’ll do our best to beat those prices.

 

Q Are you able to deliver outside the Singapore mainland?

A We able to deliver to our neighbor Malaysia (Johor) not more than 100km away form Singapore mainland. However, if you want to deliver to other country, you may nominate yours own shipping company. We are able to deliver, free of charge, your order to them for onward shipment to you.

 

Q What warranties do you offer for mattress?

A Our entire mattress comes with a full manufacturer’s warranty. This varies in length but is for a minimum of one year. Specifics on getting warranty service will depend on the item; further details on manufacturer’s warranties will generally be attached when you get your new mattress.

 

Q How can I place an order?

A You can order online simply clicking the” ADD TO CART” button next to the item you wish to purchase (you can always remove the items from your order later) and when you are done shopping click the “Proceed to Checkout” button which take you to the checkout. You then enter your delivery and billing information and credit card details and submit your order via our secure server. You can also pay by personal / company cheque or cash on delivery.

 

Q What methods of payment do you accept?

A We accept MasterCard, Visa, as well as company or personal cheque and Cash on Delivery (all cheque made payable to “ibeds marketing”)

 

Q What happens once I have placed my order?

A When we receive your order we’ll order your goods from our suppliers (unless they are in stock). Once your goods are available you will be contacted by phone by our carries to arrange delivery. Parcel deliveries will be delivered within the stated delivery time and will not be booked-in in advance.

 

Q When can I expect my order?

A Delivery times vary according to the product and manufacturer. Approximate times are given next to each product description but these may vary depending on how busy the manufacturer is when you place you order. We will endeavor to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same day. If you have a suggestion concerning your delivery please contact us.

 

Q What if I’m unable to take delivery of my order when it’s ready?

A If you are having work done in your home please is aware that renovation projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready, we will store it for you free of charge for 21 days. Beyond this time we are obliged to charge a weekly storage fee of? 0 per week.

 

Q What if my delivery contains damaged goods?

A This happens infrequently. Naturally we endeavor to deliver all our furniture in good condition. At IBEDS Studio, we constantly looking for ways to improve these standards. Our stores also pride themselves on having the best delivery teams in the business.

 

It is disappointed for you and us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect. Contact our customer service immediately by phone. We will arrange for the goods to be repair in your home if possible, alternatively we will arrange to have them replace for a new one. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department. (We are unable to pay for returns which we have not authorized)

 

Q What if I wish to cancel my order?

A If you wish to cancel your order you need to notify us in writing by email stating the name the order was place in, your order number, the item(s) you wish to cancel and the reason for cancellation. Notification must reach (us) three working days in advance before the delivery date.

 

Q Do you offer better prices for bulk purchase?

A For bulk purchase with similar products, please email us for a quote

 

Q Do you dispose my old furniture?

A Yes, we provide free disposal service. However disposal service is currently limit to disposal of mattress only.

 

 

 

          

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